How to return a product?

How to return a product?

STEP 1

First, log in to your account, go to the "Returns" section, and select the product you want to return.

STEP 2

STEP 3

STEP 4

STEP 5

STEP 6

STEP 7

STEP 8

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🧾 Return Guide – Easy & Hassle-Free

militarysurplus.eu – Gear that (usually) fits right the first time

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📦 Got the package, but it’s not quite right?
No worries – it happens, even to elite squads.

If you're having trouble using the product, please contact us first before making a return, through any method you prefer (phone, email, WhatsApp).

Still want to return something? Just follow the steps below.

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🔧 Before packing the item:

• Keep the original packaging undamaged (box/bag with barcode). 📦 The box matters!
• If returned with crumpled/damaged packaging, we’ll deduct 10% of the product’s value for “reconditioning”.
• Tags must be attached.
• Item must be clean and in good condition. If you tried on boots or clothes, please wear something underneath.
• Heavily used or damaged items can’t be returned – they’ll be sent back at your expense.

✍️ What to include in the package:

• If you have an account, request the return from your dashboard.
• If you don’t, fill out this return form (below) and include it in the box.

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📝 Return Form (Example Only)

ORDER/RETURN NUMBER:

FULL NAME (used in the order):

PHONE NUMBER (used in the order):

Full address:

Payment method: -- Select -- Cash on Delivery Card Bank Transfer

IBAN:

Account holder name:

Bank name:

🔁 What would you like instead?

❓ Return reason (optional):

📤 Submit Return Request (Disabled)

📝 Download return form (A5 paper format): Click here to download

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🚚 Where to send the package:

MILITARY SURPLUS
Str. Primăriei 33A, Oradea, Bihor, 410209, Romania

🚫 Do NOT use Romanian Post – it’s too slow or unreliable.
You cover the shipping to us.

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💡 Found shipping too expensive?

If you're exchanging for a different item, we offer better return rates. Just:

• Check the rates: Shipping Rates
• Email us to get our account ID and prepay return shipping.

✅ We recommend Packeta (they work with many couriers) – not the fastest, but reliable.
📸 Take a photo of the tracking slip (AWB) – just in case.

🌐 Check Packeta pickup points

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⚠️ Items that CANNOT be returned:

• Custom-made products with advance payment
• Consumable goods or opened sealed items (like sprays, oils, underwear)

💰 About the refund:

• We’ll refund your money within 14 calendar days of receiving the return.
• If you paid by card – it’ll go back to the same card.
• If you paid cash on delivery – we’ll refund to the bank details you gave above.

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📞 Questions?

📧 Email: info@militarysurplus.eu
📱 Phone/WhatsApp: +40 751 798 585 / +40 774 026 153

That’s it! Simple, no drama.
We’re sorry it didn’t work out this time, but we’ll do better next time.

Thanks for teaming up with us!
– Military Surplus Team. Over and Out! 👋